Refunds do not apply to digital goods:
Ebooks and audiobooks are instant downloads.
Please choose carefully. Refunds will only be given if you buy a duplicate item within 48 hours of first purchase, in which case the duplicate item will be refunded.
Refunds for physical goods:
There is no return for a change of mind. Returns are given for faulty items if you contact us within 7 days of receiving the item (according to the tracking). For refund queries, please email firstname.lastname@example.org within 7 days of receiving your product.
Please use the subject "returns" and include your name, order number, and reason for return, and photographs of faulty items. If the item is faulty, we refund or resend your goods - your choice. We want you to be happy!